Returns & Refunds
100% Satisfaction Guarantee
Samui La Fayette is producing high quality artworks with high quality Materials. Our artist work professional and have all studied art at Universities in Thailand.
Returns Policy on “Originals – To Order” and “In-Stock artwork”
Samui La Fayette offers only 100% hand painted artworks, each piece is individually painted and none of the paintings we offer is 100% the same. There will be minimal differences in each painting such as brush strokes and colouring. Most differences are not noticeable, and the paintings are 99% alike. If you receive a painting and you are not entirely satisfied with it, please contact us within 14 days for a return authorization. We will then be happy to sent you the replacement or give back your money once the painting is back in our possession. The return shipping fee is not included.
Returns Policy on “Reproductions”
All reproductions are painted to order to your specification. Following completion we will send you photographic proofs for your approval. If for any reason you are not happy with the proofs you are entitled to unlimited revisions until you are 100% satisfied. Reproductions is a bespoke service, any items that are delivered and are in good condition may not be refunded. To ensure this does not happen we will only dispatch your painting when you are happy for us to do so.
We will exchange any items lost or damaged during transit. To qualify please immediately notify the shipping company who carry painting to you and then inform us within 24 hours of the item arriving, please keep all packaging and / or artwork as delivered.
Note: For ALL returns you must contact us to receive a return authorization. Items returned without authorization will not receive a refund.